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Troubleshooting Geofence Push Message

Steps Summary

You can refer to following Geofence and Push Message Guides for better understanding before proceeding to conduct Geofence Push Message Test: 

  1. https://support.plexure.com/hc/en-us/articles/360000673436-Geofence-Explained-
  2. https://support.plexure.com/hc/en-us/sections/201866816-Merchant-Settings
  3. https://support.plexure.com/hc/en-us/sections/201866786-Push-Notifications
  4. https://support.plexure.com/hc/en-us/articles/115005593283-Geofence-Push-Notifications

 

If you are unable to receive Geofence Push Message on your device, enable logging to analyse the activities but make sure you disable logging after troubleshooting ended:

  1. Enable deviceID/consumerID logging (using the video guide https://support.plexure.com/hc/en-us/articles/115005525406-Enabling-Device-Logging)
  2. Follow the troubleshooting guide (https://support.plexure.com/hc/en-us/articles/115002248783-Questions-for-Troubleshooting) and provide us with the relevant details.
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